Welcome to LAFETCH ( "Site" or "Platform " ). The website www.la-fetch.com and mobile application Lafetch available on the Apple and Android App Store is owned and operated by AS10 Techretail Pvt Ltd (" Lafetch "), is a company incorporated under the provisions of the Companies Act, 2013 with its registered office at 122, First Floor, Universal Trade Tower, Sohna Road, Omaxe City Centre, Sector-49, Manesar, Gurugram, Harayana, 122101. You may be accessing our Site from a computer or mobile phone device (through an iOS or Android application) and these Terms of Use govern your use of our Site and your conduct, regardless of the means of access.
The Platform is only to be used for your personal non-commercial use and information. Your use of the services and features of the Platform shall be governed by these Terms and Conditions (hereinafter "Terms of Use") along with the Privacy Policy, Shipping Policy and Cancellations, Return, Exchange and Refund Policy (together "Policies") as modified and amended from time to time.
By merely accessing or using the Platform, you are acknowledging, without limitation or qualification, to be bound by these Terms of Use and the Policies, whether you have read the same or not. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR UNCONDITIONAL AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
If you do not agree to any of the terms enumerated in the Terms of Use or the Policies, please do not use the Platform. You are responsible to ensure that your access to this Platform and material available on or through it are legal in each jurisdiction in which you access or view the platform or such material.
Lafetch reserves the unilateral right to change the particulars contained in the Terms of Use or the Policies from time to time and at any time, without notice to its users and in its sole discretion. If Lafetch decides to change the Terms of Use or Policies, Lafetch will post the new version of the Terms of Use or the Policies on the Site and update the date specified above. Any change or modification to the Terms of Use and the Policies will be effective immediately from the date of such upload of the Terms of Use and Policies on the Site. Your continued use of the Platform following the modifications to the Terms of Use and Policies constitutes your acceptance of the modified Terms of Use and Policies, whether or not you have read them.
We understand the importance of safeguarding your personal information and we have formulated a Privacy Policy, to ensure that your personal information is sufficiently protected. Apart from these Terms of Use, the Privacy Policy shall also govern your visit and use of the Site. Your continued use of the Site implies that you have read and accepted the Privacy Policy and agree to be bound by its terms and conditions. You consent to the use of personal information by Lafetch in accordance with the terms of and purposes set forth in the Privacy Policy, the same may be subject to amendment from time to time at the sole discretion of Lafetch.
This Site is directed to be used by adults only. We assume that any minor, if at all, accessing our Site is under the supervision of their guardians. Lafetch or its associates do not knowingly collect information from minors. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature.
If you are accessing, browsing and using the Site on someone else’s behalf; you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to the Terms of Use, you agree to accept liability for any harm caused by any wrongful use of the Site resulting from such access or use of the Site in whatsoever nature.
If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately at the 'Contact Information' provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to Lafetch.
We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms of Use are violated or if we decide, in our sole discretion, that it would be in Lafetch’s best interests to do so. You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Site. The information provided to us shall be maintained by us in accordance with our Privacy Policy.
Lafetch attempts to be as accurate as possible in the description of the product on the Platform. However, Lafetch does not warrant that the product description, colour, information or other content of the Platform is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product.
Lafetch reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services.
The products and services available on the Platform, and the samples, if any, that Platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons. In case any products or beauty services purchased/received/availed causes side effects or doesn’t suit you, please note that Lafetch is in no manner responsible for any manufactural side-effects or service provider and manufacturer or service provider of the product or service shall be solely responsible for such side effects and consumer complaints. You should carefully read the individual terms and conditions in relation to the products and beauty services and consult a specialist before the use of the same.
Any recommendation made to you in the Site during the course of your use of the Site is purely for informational purposes and for your convenience and does not amount to endorsement of the product or services by Lafetch or any of its associates in any manner.
7.1 Lafetch strives to provide accurate product and pricing information, however errors may occur. Lafetch cannot confirm the price of the product until you make the order. Without limiting the generality of Clause 8 (Cancellations, Refunds and Returns) below, if a product/service is listed at an incorrect price or with incorrect information due to any technical error, Lafetch shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Lafetch may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and Lafetch will have the right to modify the price of the product/service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that Lafetch accepts your order the same shall be debited to your credit card/debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Lafetch dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit/debit card account subject to terms and conditions.
PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF LAFETCH.
7.2 Convenience Fee
Lafetch shall charge a non-refundable Convenience Fee on every order placed on the Platform. This Convenience Fee is intended to cover various administrative and operational costs incurred by Lafetch in serving its Customers, including but not limited to, payment gateway charges, secure payment processing fees, customer support services, technology infrastructure, and fast order-shipping coordination between brands and delivery partners. The Convenience Fee shall be displayed at the time of checkout and shall be payable along with the total order value. Lafetch reserves the right to revise, increase, decrease, or waive off the Convenience Fee from time to time, at its sole discretion, based on business requirements, promotional offers, or operational factors. Customers expressly acknowledge and agree that the Convenience Fee shall not be refunded under any circumstances, including cases of cancellation, return, or refund of the product(s) ordered, except where specifically required under applicable law.
Please refer to our CANCELLATION, RETURN, EXCHANGE & REFUND POLICY provided on our Site.
Payments for the products available on the Site may be made in the following ways:
• Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points plus any other additional services provided by the payment gateway platform.
• Credit Card, Debit Card, and Net Banking payment options are instant and recommended to ensure faster processing of your order.
• COD mode of payment is not available as of now.
Please refer to our Shipping And Delivery Policy provided on our Site, as amended from time to time.
The Chat/Call Functionality has been provided to help you with any and all Site related queries. Any use of this service shall be subject to the following conditions:
• Lafetch may suspend the Chat/Call service at any time without notice.
• Lafetch or its executives are not responsible for any delay caused in attending to or replying to the queries via chat/call.
• Communication through Chat/Call may be stored by Lafetch for future reference, and the user of such service will not have the right to access such information at any future date.
• While 'chatting/calling' you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, or obscene information.
• The Chat/Call room shall not be used to sell any products, to give suggestions on business opportunities or any other form of solicitation.
• You authorize Lafetch, its group companies, and business associates to call, SMS, chat, and email you in connection with your order and order updates.
The information, photo, image, chat communication, text, software, data, music, sound, graphics, messages, videos or other materials transmitted, uploaded, posted, emailed or otherwise made available to us ("User Content") are entirely your responsibility and we will not be held responsible, in any manner whatsoever, in connection to the User Content. You agree not to encourage, assist, or engage others as well as yourself in transmitting, hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing any information that:
Lafetch shall in no way be held responsible for examining or evaluating User Content, nor does it assume any responsibility or liability for the User Content. Lafetch does not endorse or control the User Content transmitted or posted on the Site by you, and therefore, accuracy, integrity, or quality of User Content is not guaranteed by Lafetch. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent, or objectionable. Under no circumstances will Lafetch be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage incurred by you as a result of the use of any User Content transmitted, uploaded, posted, emailed, or otherwise made available via the Site. You hereby waive all rights to any claims against Lafetch for any alleged or actual infringements of any proprietary rights, rights of privacy or publicity, moral rights, and rights of attribution in connection with User Content.
You hereby acknowledge that Lafetch has the right (but not the obligation) in its sole discretion to refuse to post or remove any User Content and further reserves the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, Lafetch has the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable, and further reserves the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.
If you wish to delete your User Content on our Site or in connection with our mobile applications, please contact us by email at info@la-fetch.com and include the following personal information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with our Site and/or mobile applications, your reason for deleting the posting, and the date(s) of posting you wish to delete (if available). Please allow up to 30 business days for processing your deletion request.
The "LAFETCH" and "LF" names, logos, and all related product and service names, design marks, and slogans are the trademarks or service marks of Lafetch. All other marks on the Site belong to their respective owners. No trademark or service mark license is granted by accessing the Site. Marks displayed on the Site are the intellectual property of their owners, and Lafetch is not liable for any unauthorized use.
Lafetch and its suppliers and licensors expressly and exclusively reserve all the intellectual property rights in all text, programs, products, processes, technology, content, software, and other materials that appear on this Site, including its look and feel. The compilation (meaning the collection, arrangement, and assembly) of the content on the Site is the exclusive property of Lafetch and is protected by Indian copyright laws and international treaties. Consequently, the materials on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed, or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing, or modifying.
Lafetch grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Site for personal, non-commercial purposes only. All rights not expressly granted are reserved by Lafetch and its affiliates. Lafetch reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Site and to block and prevent your future access to the Site.
This Site is provided "AS IS". We make no representations regarding the use or accuracy of the content on the Site. Lafetch is not liable for any loss incurred as a result of reliance on the content. Your uninterrupted access to the Site may be affected by factors beyond our control, and Lafetch reserves the right to change or discontinue any aspect of the Site at any time.
THE SITE IS PRESENTED "AS IS." NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS OR THE SITE OR ANY CONTENT, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH WARRANTIES ARE NOT LEGALLY EXCLUDABLE.
YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) ARISING FROM THE USE OF THE SITE OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR MAXIMUM AGGREGATE LIABILITY SHALL NOT EXCEED.
YOU AGREE THAT NO CLAIMS OR ACTION ARISING OUT OF, OR RELATED TO, THE USE OF THE SITE OR THESE TERMS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE. IF YOU HAVE A DISPUTE WITH US OR ARE DISSATISFIED WITH THE SITE, TERMINATION OF YOUR USE OF THE SITE IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.
References on the Site to any names, marks, products, or services of third parties, or hypertext links to third-party sites, are provided solely as a convenience to you. This does not constitute an endorsement or imply any association between Lafetch and those third parties. Lafetch is not responsible for the content or accuracy of third-party sites.
These Terms of Use are effective unless and until terminated by either you or Lafetch. You may terminate these Terms by ceasing to use the Site. Lafetch may terminate these Terms at any time without notice, and such termination will not affect any obligations incurred prior to termination.
Upon termination, you must promptly destroy all materials downloaded or otherwise obtained from the Site, as well as all copies of such materials, whether made under these Terms or otherwise. Termination does not cancel your obligation to pay for any products ordered or affect any liability arising under these Terms.
You agree to defend, indemnify, and hold harmless Lafetch, its employees, directors, officers, agents, counsel(s), and affiliates from any and all claims, liabilities, damages, losses, costs, and expenses (including attorney's fees) arising out of your actions or inactions, including any breach of these Terms of Use or violation of applicable laws.
The Terms of Use and the Policies shall be governed by and construed in accordance with the laws of India. For proceedings arising therein, the Courts at New Delhi shall have exclusive jurisdiction. Any dispute or difference arising from these Terms shall be referred to an independent arbitrator whose decision shall be final and binding.
Without prejudice to the above, Lafetch reserves the right to seek injunctive, provisional, or interim relief from any court of competent jurisdiction to protect its trademark or other intellectual property rights or confidential information or to preserve the status quo pending arbitration. For disputes relating to orders outside India, international arbitration rules of the Indian Arbitration and Conciliation Act, 1996 shall apply. The seat and venue of international arbitration shall be New Delhi.
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation:
Lafetch reserves the right to investigate occurrences that may involve such violations and may cooperate with law enforcement authorities in prosecuting users involved in such violations.
If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law, such provision shall be replaced by a valid provision that most closely matches the original intent, and the remainder shall continue in effect. These Terms constitute the entire agreement between you and Lafetch regarding your use of the Site.
You acknowledge and agree that these Terms of Use constitute the complete and exclusive agreement between you and Lafetch regarding your use of the Site, superseding all prior proposals or communications. Lafetch reserves the right to modify these Terms at any time by posting changes on the Site. Your continued use of the Site constitutes your acceptance of such modifications.
Email: info@la-fetch.com
Address: First Floor, Universal Trade Tower,
Sohna-Gurgaon rd, Block S, Sector 49,
Gurugram, Haryana
122018
