1.1 Welcome to LAFETCH ( "Site" or "Platform " ). The website www.la-fetch.com and mobile application Lafetch available on the Apple and Android App Store is owned and operated by AS10 Techretail Pvt Ltd ( "Lafetch" ), a company incorporated under the provisions of the Companies Act, 2013 with its registered office at 122, First Floor, Universal Trade Tower, Sohna Road, Omaxe City Centre, Sector-49, Manesar, Gurugram, Harayana, 122101. You may be accessing our Site from a computer or mobile phone device (through an iOS or Android application) and this Privacy Policy will govern your use of our Site and your conduct, regardless of the means of access.
Through the Platform, Lafetch inter alia facilitates the sale and purchase of a diverse range of fashion, home, lifestyle and other products and services listed on and sold on the Platforms from time to time (“Products”) to the users of the Platforms (“User” or “Users” or “you” or “your”). The term User/User(s) means any individual or entity which uses, accesses or browses the Platform and/or purchases Products from the Platform.
1.2 Lafetch is committed to protecting and respecting your privacy. This privacy policy (“Privacy Policy”), together with the Lafetch Terms and Conditions (“Terms of Use”) and all other policies notified by us from time to time governs your use of the Platforms. This Privacy Policy describes our policies and procedures on the collection, use, disclosure, sharing, processing, transfer, storage, retention and safeguarding of the Information (defined hereinafter) provided to us by you through the use of the Platforms and/or pursuant to the purchase of the Products on the Platforms.
2.1 By using, browsing, accessing, or purchasing Products from the Platforms and/or by submission of Information (and in case of a minor – submission of such minor’s Information either by the parents or the legal guardian), you agree to be bound by the terms of this Privacy Policy and consent to the collection, use, storage, possession, dealing, processing, handling, sharing, disclosure, transfer or retention of your Information in accordance with the terms of the Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. We shall not use the User’s Information in any manner except as provided under this Privacy Policy and to the extent permitted under the laws applicable to data protection and privacy. All capitalized terms used herein if not defined shall have the same meaning as ascribed to them under the Terms of Use.
2.2 You may be able to access or browse the Platforms from outside the geographical territories of the Republic of India, however please note that the Products listed on the Platform are not offered for sale outside the geographical territories of the Republic of India. Your Information will primarily be collected, stored and processed in India and will be governed by the applicable laws (including data protection and privacy laws) that are different from those that apply in the country in which you are located.
2.3 This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
2.4 You may be asked to provide your information anytime you visit, access, use or browse the Platforms. We may share information and use it consistent with the provisions of this Privacy Policy. We may also combine it with other information to provide and improve our Products, services, content and advertising. Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Platforms.
3.1 This Privacy Policy sets out the type of Information collected from the Users, including the nature of the Sensitive Personal Data/Information (defined hereinafter), the purpose, means and modes of usage of such Information and how and to whom we shall disclose, share or transfer such Information. You may at any time withdraw your consent for collection and use of your Information including Personal Information (defined hereinafter) or Sensitive Personal Data/Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Information based on your previous consent prior to the withdrawal.
3.2 We may collect a variety of Information from you, including your name, mailing address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which when combined with other pieces of information available with us could reasonably allow you to be identified (“Personal Information”). Personal Information shall include but is not limited to your full name, personal contact numbers, residential address, email address, gender, date of birth. Personal Information can be in any format including but not limited to photographs or documents. We may also collect such Non-Personal Information which when clubbed with Personal Information shall be treated as Personal Information. Non-Personal Information includes data or information that doesn’t personally identify you and may include hardware identifiers, unique systems or application software etc.
3.3 We may also collect, receive, process or store certain sensitive personal data/information provided by you which may consist of, but not be limited to:
(Collectively, referred to as “Sensitive Personal Data/Information”). Personal Information and Sensitive Personal Data/Information are collectively referred to as “Information”.
3.4 You agree to provide information, which shall be true, correct, up to date and accurate. You may access, amend, alter or require deletion of your information partially or fully by contacting us at customersupport@la-fetch.com.
3.5 The Platforms are not directed towards minors. We do not knowingly collect Personal Information from any User who is under 18 (Eighteen) years. If we are made aware that we have collected the Personal Information of a person below the age of 18, we will take steps to delete the Information within a reasonable time frame. If a parent or legal guardian becomes aware that his or her child has provided Information on the Platforms without their consent, they shall contact us for deletion of such Information. In the event where, in contravention to this Privacy Policy and the Terms of Use, a person below the age of 18 uses the services, we shall not be held liable or responsible for any damage or injury suffered.
3.6 Location Information: We may also collect information related to your location through Bluetooth and WiFi signals or other technologies. In order to collect geo-location information, the location settings must be enabled on your device. Therefore, in some cases, the Platform may request that you enable the location settings. Except in cases where any specific services requested by you require or involve personal identification, the Platform collects location data anonymously and in a form that does not personally identify you.
3.7 Other Information: The Platform may also collect other information about you in ways described to you or with your consent (e.g., permission to access your location, camera, microphone, etc.). You can choose not to provide certain types of information, but doing so may affect your ability to avail or use some services on the Platform.
4.1 We may collect Information, whenever relevant, to help provide you with information and to complete or process any transaction, display any Product you have requested, or to participate in any online event or contest. You also consent to the collection of certain Information or documents as per applicable laws in the course of your purchasing the Products on the Platform.
4.2 We may collect, use or process your Information (including Personal Information and Sensitive Personal Data/Information) for the following purposes:
4.3 When you use our voice, image, and camera services, we use your inputs (voice, images, videos, etc.) to respond to your requests, provide the requested Products, and improve our services.
4.4 The Platform transmits, collects, maintains, processes, and uses location data and other information to improve the design, functionality, performance, and content of the Platform.
5.1 We may, at times, be required to disclose your Information to trusted third-party service providers who assist in processing your transactions (such as payment gateways or logistics providers). By using the Platforms and/or purchasing Products, you consent to such disclosures, provided these third parties adhere to confidentiality and security standards.
5.2 Your Information may also be shared with our affiliates to ensure a seamless shopping experience. By using our Platform, you consent to the sharing and storage of your Information with our affiliates.
5.3 To the extent permitted by applicable law, we may disclose your Information to external organizations or individuals if we have reason to believe that the access, use, preservation or disclosure of the Information is reasonably necessary to:
5.4 We may also disclose or transfer your Information to any third party as part of a reorganization or sale of assets. In such cases, the receiving entity will be bound by confidentiality and security measures.
5.5 A third-party payment gateway provider may be required to collect certain financial information from you (such as your credit/debit card number or bank account details, collectively “Financial Information”). All Financial Information collected by such providers will be used solely for billing and payment processing.
5.6 While we take our best efforts to secure your Information, please exercise reasonable discretion when providing sensitive data online.
5.7 The Information shared may include your name, contact details, purchase history, preferences, saved addresses, payment information, and browsing behavior.
5.8 We may also share Non-Personal Information with partners or third-party developers in a form that does not personally identify you.
We will retain your Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
The Information collected on the Platform shall be stored and processed in India and will be governed by the applicable laws of India, including data protection and privacy laws.
8.1 The security of your Personal Information is important to us. We have implemented security policies, rules, and technical measures (including firewalls and transport layer security) to protect the Information under our control.
8.2 Your Information is stored on secured networks and is only accessible by a limited number of authorized persons who are bound to keep such information confidential.
8.3 While we strive to ensure complete security, no system is impervious. You agree not to hold us liable for any unintended disclosures or breaches that occur beyond our reasonable control.
9.1 When you access the Platforms, we automatically receive certain data such as the referring site’s URL, your IP address, and details of your web browser. This information is used to analyze user trends and improve our services. The link between your IP address and your personally identifiable information is not shared with third parties without your consent or unless required by law.
9.2 The Platforms use temporary cookies to store data. We do not store Personal Information in cookies.
9.3 You can set or amend your browser to delete or disable cookies, though this may affect your access to some areas of the Platform.
9.4 We may allow third-party advertisement servers to place cookies on your browser. These are used to serve targeted advertisements, though we do not use Personal Information for this purpose.
9.5 We do not control third-party websites linked on our Platform and are not responsible for their privacy practices.
9.6 We may keep records of telephone calls with Users for service, research, and training purposes.
9.7 You consent to our reproduction and publication of testimonials and reviews provided on the Platforms. If you have concerns, please contact customersupport@la-fetch.com.
10.1 Third-party service providers with whom we share your Information are not permitted to market their own services to you. You have the opportunity to opt out of receiving promotional communications.
10.2 To remove your contact information from our mailing lists, click the "unsubscribe" link in our emails or contact us at customersupport@la-fetch.com. We reserve the right to limit membership based on available contact information.
This Privacy Policy is subject to changes, modifications, and amendments based on business, legal, or regulatory requirements. Updated versions will be posted on the Platforms. Your continued use of the Platforms signifies your acceptance of any changes.
The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the courts in New Delhi and/or Haryana.
Each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, if any provision is held invalid, it shall be ineffective only to the extent of such invalidity, without affecting the remaining provisions.
In case you have any questions, grievances, or complaints regarding this Privacy Policy or the Platforms, please contact our grievance officer using the details below:
Name: Maneet Oberoi
Designation: Legal Counsel
Email Address: legal@la-fetch.com
