Cancellation and Refund Policy

1.1 Before Shipment:

• Orders can be canceled within 24 hours of placing the order or before the product is shipped, whichever comes first.
• To cancel your order, please contact our support team at info@la-fetch.com with your order ID.

1.2 After Shipment:

• Once the product is shipped, cancellations are not allowed. However, you may initiate a return after receiving the product by following our Return and Refund process.
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2.1 Eligibility for Refunds:

• Refunds will be issued under the following circumstances:
  
  • Cancellation of the order before shipment.
  • Return of a product due to defects, damage, or incorrect items delivered.
  • Product not delivered within the promised timeline due to logistical failures.
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2.2 Refund Process:

• Once your return or cancellation is approved, the refund process will be initiated. Refunds will be credited to the original payment method within 5-7 business days.

2.3 Non-Refundable Items:

• Certain items are not eligible for refunds, including:
  
  • Products damaged due to misuse or mishandling by the customer.
  • Items marked as non-returnable at the time of purchase.

2.4 Refund Timeline:

• Refund initiation: Within 48 hours of approval.
• Refund completion: 5-7 business days, depending on your payment provider.
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3.1 Conditions for Returns:

• Products must be returned in their original packaging and condition, including all accessories and tags, within 7 days of delivery.
• Proof of purchase, such as the invoice, must be provided.
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3.2 Return Process:

• To initiate a return, email us at info@la-fetch.com with the following details:
  
  • Order ID
  • Reason for return
  • Supporting photos (for damaged or incorrect products)
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3.3 Shipping Costs for Returns:

• If the return is due to an error on our part (e.g., incorrect or damaged items), shipping costs will be borne by us.
• If the return is initiated for personal reasons, the customer is responsible for return shipping costs.